Kerrie Savage Diver

Contact Centre Manager

Kerrie's primary responsibility is to ensure that all contact center activities run smoothly. Kerrie has been the contact center's manager for five years, where she is responsible for the day-to-day operations and oversight of all activities, from recruitment and training to effective resource planning, quality assurance, forecasting and escalation management, compliance with KPI's and SLA's, and ongoing education on program changes.